Turnaround times are based on receiving all required information up front.  Each new request is put into the queue when it is received, so we recommend that you request more than one item at a time. Missing information will result in a delay.

BRANDED REQUESTS

5 to 7 business days

Including creating or revising branding templates, branding materials, and occasionally small custom requests (if discussed ahead of time and accommodated on a case-by-case basis only).

OFF-THE-SHELF REQUESTS

2 to 4 business days

Including gathering items for delivery or converting file formats. Even “off-the-shelf” items must be published per client LMS specifications and go through a review process before delivery. (For 6+ modules, see below.)

LARGE BRANDED DELIVERIES

7 to 10 business days

6+ Modules/Games or 12+ videos require extra time.

CUSTOM PROJECTS

Usually 14 to 45 business days

Custom projects range in time depending on a multitude of factors, such as length and scope of project, level of interactivity, amount of customization (from scratch vs. modifying existing content), number of edits and editing rounds, types of edits, etc.  An estimated delivery date will be provided after our team can review requested edits.

We’re glad to have you as a client! We strive to provide the very best content and service available anywhere. If we encounter a delay in delivery, we will make every effort to notify you as quickly as possible.

The Production department will always strive to deliver on the shorter side of things but sometimes needs the full number of days as production projects are handled on a first-in, first-out basis.

Rush orders and custom requests have been accommodated occasionally in the past and may require the purchase of customization hours. Please discuss this with your sales representative and program manager.

There are 2 ways to look at volume.

  1. Relative Volume: Think about what happens sometimes when you change channels, switch inputs, or go from one YouTube video to the next… Some media is much louder or quieter relative to each other. This annoyance makes us quickly jump for the volume control. This should be taken care of in the mastering process by our production team, but generally isn’t noticeable enough to justify reproducing the content.
  2. Too Much Volume: When the media itself has been produced with too much volume, you will hear distortion, which can sound like a cracking sound in the speakers (too much bass) or an annoying “crash” accompanying an ear-cringing “S” sound (too much treble). This is bad, but can occur from time to time in an otherwise “clean” audio recording. The other end of the spectrum, too little volume, produces  a low frequency hum or higher frequency hiss over top of the audio. If either is the case, it must be fixed; we will need a sample of the offending content.

If you have any questions about the volume of any content we’ve sent you, please contact us immediately so that we can help you fix the problem!

  • Hang posters on the backs of bathroom stalls. Catching the eye is easier in an unexpected location.
  • Host a monthly trivia scavenger hunt based on the newsletter content; the first twenty-five people to respond with the correct information get a prize.
  • Put large monitors in lobbies, break rooms, common areas, and loop digital signage versions of our posters to emphasize your messaging.
  • Print out a few copies of the newsletter and leave them lying around common areas for people to page through – restrooms, break rooms, company cafe.
  • Send out a bi-weekly email blast with a link to a Security Express video hosted on your intranet.
  • Set up a private YouTube channel for the company where you can host Security Express videos.
  • Set up a computer or ipad “game station” in a common area with an awareness game on it; encourage employees to play the game and try to beat one another’s scores for bragging rights.
  • Hang posters in the elevators for your captive audience.
  • Use free crossword creating sites to make puzzles based on recent newsletters and encourage employees to take a break to fill one out.
  • Play silent, closed-captioned Security Express videos on monitors in common areas.
  • Start major meetings with a Moment of Awareness, by playing an Information Security Announcement (less than 90 seconds) or a Security Express video (less than 4 minutes).
  • Host a competition for employees to print out and hang up security awareness posters around their offices, and send in photos of the most creatively placed posters.
  • Send a “Cyber Savvy Tip of the Week” to your users via email or through your company intranet/learning portal.
  • Create a private Facebook group for your organization in which you share security news, post policy reminders, ask security trivia questions, encourage discussion about security incidents, etc.

We can’t answer that for you. Ultimately, YOU and your organization have to decide if you want to spend the extra money to brand your entire Security Education, Awareness & Training program.

To help you decide, here are some examples of when you might want to spend the extra time and money to brand your awareness campaign, versus when you wouldn’t:

 

YES, you should consider spending money on branding!

  • If all existing training and internal communications are branded
  • Large organizations who need to unite employees located in multiple offices or even all around the world
  • If you do not have an existing awareness program
  • If your corporate culture has not yet embraced learning as a way of life
  • If you don’t know what to do with your extra security budget

NO, you do not need to spend money on branding!

  • Small organizations with fewer than 200 people
  • Shoestring budget
  • If you already have an existing awareness program and just need some supplementary materials
  • If your users are already familiar with outsourced or third-party educational materials

Games offer engaging microlearning opportunities. Interactivity is the key to engagement. Games don’t have to be complicated or time-consuming in order to encourage active learning. Why wouldn’t you want to include fun, visually appealing, familiar games as part of your security awareness campaign? Your users will love the familiarity of our trivia games. Each trivia game includes 10 or 15 multiple choice questions on a specific subject, and each game has a fun, light-hearted visual theme.

M-G-001

 Security Awareness Gameshow Trivia

M-G-003

 Human Firewall Gameshow Trivia

M-G-005

 Social Engineering Gameshow Trivia

M-G-006

 Password Gameshow Trivia

M-G-007

 Phishing Awareness Gameshow Trivia

M-G-008

 Security Awareness Big Business

M-G-010

 Human Firewall Big Business

M-G-011

 Phishing Awareness Big Business

M-G-012

 Social Engineering Big Business

M-G-022

 Social Engineering Millionaire Game

M-G-023

 Security Awareness Casino Challenge (True/False)

M-G-024

 Security Awareness Card Stack

M-G-025

 Security Awareness World Race

M-G-027

 Human Firewall World Race

M-G-028

 Phishing Awareness World Race

M-G-030

 Social Engineering World Race

M-G-031

 Password World Race

 

Different styles appeal to different company cultures. Some might be more in tune with funny posters and games, others might prefer infographics and vector-based imagery, while others might prefer photo-realism. While none of our content is super corporate, academic or technical in terms of style or presentation, we offer a wide range of visual look-and-feels, topics and types of content to give you more flexibility and options!

When you sign up for a year-long subscription to our newsletter, you will receive a PDF via email around the 20th of the month.

We publish the topics for the upcoming year ahead of time. They are available for you to view at any time. We always welcome suggestions from our clients for future issues, which is how we compile the topic list for each year. If you have suggestions for future topics, let us know through our suggestion box!

Our broad collection of elearning modules runs the gamut of topics and styles, so we certainly have something that works for your organization! All modules come standard with a post-assessment quiz, unless otherwise noted on their demo portal product page.

We have discontinued certain products and reorganized existing ones with new SKU#s and categories. We no longer separate “interactive learning modules” from the rest of our courseware, as we move towards making all courses interactive in some capacity, improving and updating older courseware. Interactivity encourages participation and improves knowledge retention, and also results in varied run-times. The types of interactivity will vary per module. See below for more details on each style of elearning module.

Active Learning: User interaction is required to complete, through learning activities and knowledge checks; content may be presented in a linear fashion, a non-linear fashion, or a combination thereof. Followed by a short post-assessment for tracking/completion.

Decision-Based Learning: Based on the concept of test-potentiated learning, this interactive style teaches via a quiz-like format that forces the user to think through decisions, and provides information through question feedback. These modules do not include a graded post-assessment at the end; completion is tracked through a final acknowledgement question.

Exploratory Learning: With no specified beginning or end, this interactive style gives the user autonomy, letting them choose what to view and when; when they’ve viewed all of the necessary sections, they can move on to the final post-assessment quiz.

Test Out: This interactive style provides the user an opportunity to prove their knowledge and test out of sections; if they do not score 100% on the test-out questions, they must view the lesson. Followed by a short post-assessment for tracking/completion.

Traditional Learning: The traditional computer-based training style; linear and passive, with minimal user interaction. Followed by a short post-assessment for tracking/completion.

Security Cat™ knows everything about cybersecurity!  As our cyber savvy mascot, he likes to fight cyber crime, catch phish, subdue trigger-happy mice, and help humans be safer online. He boosts SAC’s company morale and helps out with social media (or at least sits on our keyboards). And the truth is, ANY cat who’s passionate about security, online safety and privacy can be Security Cat™.

Our primary products include monthly newsletters, posters, videos and modules. Our primary services include branding and customization of any of our products, translation services, LMS hosting and consulting about your product launch. But we can do so much more! 🙂

  • Custom Program Launch Videos: Start your awareness campaign off the right way with a custom video to launch the whole thing!
  • Custom Department Logo/Branding: Want to create a Security Awareness department? Let us help! We’ll create a logo and matching branding for all of your materials that will create a brand awareness with all of your users.
  • Custom HTML Email Blasts: It’s a great idea to reach out to your employees on a regular (monthly or weekly) basis, and using a well-known marketing technique of HTML email is the way to do it! We’ll create the necessary elements for you to use over and over for internal company email blasts. Here are great reasons reasons & tips for using email marketing in security awareness programs!
  • Custom Screensavers: Take any number of our posters or videos and have us create a screensaver (Mac or PC). Need it branded? No problem!
  • Custom Calendars: Use our existing posters to create a custom 12-month calendar or have us design the calendar for you from scratch.
  • Phishing Campaigns: We’ve partnered with the best in the business to give you the option to phish your own employees! Contact us to learn more.

Our posters are all, by default, 11 x 17 and you can print them in-house if you have a printer that supports tabloid-sized paper.

As 20th century as they might seem, posters can still serve a great purpose and be a wonderful resource to have on hand. Think about posters the way advertising agencies think about billboards. People aren’t always stopping to read them on purpose, but over time the message will sink in. Place posters in common areas, break rooms, busy hallways and copy rooms – we’ve even seen posters put in bathroom stalls! – and anywhere that people pass through a lot. Put one by the microwave so every time someone reheats a cup of coffee, they read the message again.

There are plenty of digital methods for using posters as well: create a screensaver; include one in a weekly company email blast; use them in presentations; put them on monitors in common areas; set them as desktop backgrounds; post them on a company intranet…

Yes. We have created many custom posters for organizations and we have two ways of doing so:

  • A generic, security awareness message that we can repurpose: If you have an idea for a poster not currently in our inventory, and it’s one that we know other organizations might find useful, we will work with you to create a custom poster at no additional charge to you. We call this co-development. We may make some final changes to it before putting it into our official inventory.
  • A company-specific or policy-related, custom poster: This requires the purchase of customization hours. We work with you to determine a look-and-feel, tweak the messaging and create a custom poster based on your needs. This involves a back-and-forth editing process that can quickly eat up customization hours so it’s helpful if you have a clear idea up front about what you want your poster(s) to say and look like.

Yes, but this option will incur both translation and production costs. (Translation fee may be waived if no changes to the original poster text are made prior to translation.)

Yes, but this will require additional customization production hours.

Poster designs are available as PDF, JPG or both. We recommend PDF for printing. Many PDF readers and editors will allow you to export a PDF to other formats as you need, as well.

All poster designs are available at 11″ x 17″, A3 and our widescreen Digital Signage size (1200×800 pixels). Many of our posters are also available at a larger print size, 18″ x 24″, including all of our vector poster designs. (If the SKU# has a V in it, it is vector-based.)

Vector art is scalable to any size; raster, or photographic, art is not because it is made up of a certain number of pixels and if you take an image past its pixel size, you end up with blurry, pixelated images. Therefore all of our vector art is available at the larger print size of 18″x24″ but only some of our photographic designs are available at the larger size. Please see “Additional Information” on each product page in the demo portal to know which sizes are available for that design.

Once we send you the PDF, you can do whatever you like with it internally. Don’t release it, if you don’t want to. Delete pages from it before releasing it. Add your own pages. It’s up to you!

You have the option to choose a semi-custom newsletter package which allows you to provide us with your own company-specific or policy information at the beginning of every month that we will lay out and include on an extra page in the back of your issue.

No. It’s just an .mp4 (or similar) video file. But you can combine multiple videos into a SCORM module and add a quiz to that. This will require additional production hours.

The native format of our videos is .mp4 but for a slight up-charge, videos can be delivered in SCORM-format (for your LMS).

If you’re running your modules in an LMS, including a quiz at the end is a great way to track user participation and see how well your users retained the information. Our standard quiz has 5 questions per module. We provide you with a quiz options form to customize the quiz to function the way you need it.

You can see the questions ahead of time by viewing any of the modules in our Program Planning & Content Demo area or we can send you a list. If you need to customize the quiz questions (by editing, deleting, or adding) that will require a minimum of two custom production hours.

Editing the content of our modules requires purchasing customization hours, which we know not everyone has the budget for. So we offer a few different options:

  • Add a Disclaimer: We can add a disclaimer on any slides that contradict company policy
  • Delete Slides/Audio/Images: Deleting is much simpler than adding or changing and this can be done relatively quickly and cost efficiently.
  • Change/Edit Content: This can use up many customization hours due to the time required for audio/video/image editing.
  • Adding Company Specific Information: We can add company-specific slides/images/audio at the beginning or end of a module to supplement the material.

We will always provide a time/cost estimate to help you decide which option is best for your project. Any customization requires a minimum of 2 customization hours, and customization hours are sold in bundles of 25 or 50.

Videos, such as our Security Express series or the Mulberry sitcom, are all stand-alone video files that you can use on an intranet, burn to CD, play during a presentation, etc. They are created in video editing software and can be exported into multiple formats including .mp4, .mov, .avi, .wmv, etc. Subtitles can be added (in any language) and there are no quizzes for videos. All of our Security Express videos (including the animation series) run less than 4 minutes.

Modules are computer based training courses developed with third-party e-learning development software that incorporate images, videos, audio, interactive activities and quizzes. Modules offer interaction and usually run between 5-15 minutes in length, except for our Fundamentals module, which is comprehensive and runs 40 minutes. Modules can be delivered for LMSs in SCORM, AICC, and TinCan API; or for your company intranet as an html package. We can also offer non-interactive screen-captured versions of our modules, delivered in a standard video format (.mp4, .mov, .avi, .wmv).

For your LMS: SCORM 1.2, SCORM 2004, AICC, TinCan API
For your intranet: HTML package or non-interactive screen-captured video file

We don’t advocate launching security awareness programs in January, October, or December. The beginning of the year, National Cyber Security Awareness Month, and the holiday season provide too many distractions for users to engage with something else new. Pick a surprising month, something unexpected and that you can “own” in order to get the best results.

Some stats suggest that 91% of APTs begin with phishing. And more than half of our clients say that phishing is their number one priority, followed by social engineering of all types (pretexting, tailgating, dumpster diving, smishing, vishing, etc.) so you’re going to definitely need to educate your users about phishing emails. It’s probably also a good idea to phish them on a regular basis using a service such as Phishline so you can track who is clicking and give them remediation lessons immediately.

But you can not ONLY teach them about phishing. Users must understand about strong passwords, safe surfing, email encryption, computer maintenance and backup, mobile security, protecting PII, following compliance, the importance of policy, and so much more.

A launch video provides a fun, engaging visual introduction to the SETA/SA Program. Companies who announce the kickoff of their program with a 3-5 minute launch video get more initial engagement and participation. You need to advertise the existence of the program, pointing out how it will help your employees be better not only at their jobs but at protecting their families, and drive excitement about the free education and training resources you are providing your users. Launch videos are the most effective kickoff method, and those that employ the voice of their CEO (even for just 20-30 seconds) receive more positive feedback because it shows that the C-suite cares about security and that a culture of learning and awareness is important to the organization.

Our elearning modules and games are created using Articulate Storyline 360.

As per the Articulate website:

Browsers and Mobile Apps for Viewing Published Courses

HTML5 Windows: Internet Explorer 10 or later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Mobile: Safari in Apple iOS 8 or later, Google Chrome in Apple iOS 8 or later, Google Chrome in Android OS 4.1 or later

Flash Adobe Flash Player 10.3 or later plus any of these web browsers:

Windows: Internet Explorer 8 or later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)

Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Articulate Mobile Player Articulate Mobile Player in Apple iOS 8 or later on iPad

Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets)

CD Internet Explorer 10 or later must be installed.

 

Accessibility in Published Courses

Screen Reader HTML5: JAWS 16 or later with Internet Explorer 10 or later, Google Chrome (latest version), Firefox (latest version)

Flash: JAWS 16 or later with Internet Explorer 11

Section 508 Accessibility Storyline 360 supports Section 508 accessibility guidelines.
WCAG 2.0 Accessibility Storyline 360 supports Web Content Accessibility Guidelines.